We aim to dispatch all orders within 1 working day, or same day on orders placed before 12pm Monday to Friday.
We cannot be responsible for external circumstances that may cause delivery times to exceed our estimations.
Standard Tracked Delivery (2-4 Days) - £4.95
Standard Tracked Delivery (2-4 Days) £5.25
Standard Tracked Delivery (2-4 Days) £9.95
Standard Tracked Delivery (2-4 Days) £14.95
Standard Tracked Delivery (2-4 Days)– £5.95
FREE Choose ‘Store Collection’ as your delivery option when checking out online & collect your orders in store. We aim to fulfil Click & Collect orders within 2 hours, however if you haven't received your pickup notification and would like to come in before then please ring ahead and we can arrange this for you.
We aim to dispatch all orders within 1 working day, or same day on orders placed before midday Monday to Friday. Please note no orders will be despatched over the weekend.
We cannot be responsible for external circumstances that may cause delivery times to exceed our estimations.
If you have not received your order within 7 working days, please check your parcel tracking. This will have been sent with your dispatch confirmation email.
If you still cannot locate your package using this information, you can contact our customer service team.
Email: shop@petandcountrystore.com
Phone: +44 28 2766 3513
Live Web Chat 9am-5pm Monday - Saturday
Unhappy with a purchase?
Is it the wrong size or unsuitable?
Is it faulty or damaged?
If so then you may contact us within 30 days, giving details of the product, your order number and the date of purchase. All items must be unused, with all labels and packaging included and in a resalable condition. Please see the download button at the bottom of this text.
If you wish to exchange for a different size then please contact us by email on shop@petandcountrystore.com or by telephone 028 2766 3513 to check stock availability.
Is it the wrong size or unsuitable?
Return of goods is the buyer's responsibility and at the buyer's own cost. Please ensure that the item is carefully packaged as we are not responsible for any damage which may occur in transit.
Our returns period is 30 days from date of purchase. When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage of the return parcel.
We strongly recommend you send it recorded post. If you are returning an item because of a mistake by Pet & Country, or for a faulty item, we will refund the cost of postage for the returned item(s).
If you return an item is faulty, or which has been damaged in transit, the item must be returned to us in its original packaging and original condition.
Genuinely faulty goods will be credited in full for the item. Returns cannot be considered after 30 days from date of purchase.
Provided the goods are in their original condition and packaging and unused, we will issue a refund within 7 days of the item being received by us. This refund will be issued to the original method of payment. You will receive an email, notifying you of the refund.
Please note that should an item have to be repackaged or there are signs of use or damage, we reserve the right to deduct a restocking/damage percentage from the refund amount.
Please contact the store on 02827663513 if you require an exchange. Please note that we only send out the exchange item once the original item has arrived back with us in store. If you need an item quicker we would advise to order that item separately and return the other item as normal.
✔ Trusted UK Business Since 2015
✔ Speedy & Trusted Delivery Partners In Royal Mail, DHL & Fastway Couriers
✔ Telephone & Email support available during opening hours
✔ Quality brands only - we are proud to stock the likes of Joules, Kong and many more!
✔ Secure Payment Methods Including Mastercard, Visa & Paypal
✔ You can visit us! We are located in Ballymoney, Northern Ireland.
Refer here for your sizing options - each range, for example 20-30cm, shows the length each size can be adjusted up to and down to, where applicable. Some harnesses are adjustable at the waist only.
Any Questions? 📞 028 2766 3513 Mon-Sat 9am - 5pm
