Here at Pet & Country we are committed to protecting and respecting the privacy of your personal data. 

Personal data is any information that a person can be identified from. It does not include anonymous data,

The following personal data are collected:

  • Identity: first & last name, title, date of birth and gender.
  • Contact: email address, billing address, delivery address and telephone numbers.
  • Financial: Payment card details, bank account.
  • Transaction:  information in regards to your order,
  • payments to and from you.
  • Technical: details of devices you use to access our website
  • your internet protocol (IP) address
  • browser type and version
  • Usage: how and when you use our website.

We also collect and use Aggregated Data such as statistical or demographic. Aggregated Data may be derived from your personal data but is not considered as such. It does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

How we collect your data

We may collect personal data about you in the following ways:.

  • purchase products on our websites
  • Contact us with an enquiry or to report a problem (by phone, social media, or messaging service)

    Automated technologies or interactions – as you interact with our website, we may automatically collect the following

    -Technical data - about your equipment,your browsing actions and patterns, and contact Data ie: incomplete orders or abandoned baskets.

    We collect this data by using cookies. Please see our Cookie policy for more information.

    Third parties – we may receive personal data about you from various third parties, including

    • Technical Data, including analytics providers such as Google, Bing, Facebook and other social and search platforms.
    • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

    How we use your data

    We will only collect and process your data where we have a legal basis to do so. The legal basis for our collection varies depending on the manner and purpose.

    We will only collect personal data from you when:

    • we have your consent to do so
    • we need your personal data to fulfil your order or provide customer support 
    • we have a legal obligation to collect or disclose personal data from you.



    How we share your data

    We may disclose and share your personal data with third parties. 

    • IT systems, software and platforms: This may be to help fix bugs on systems.
    • Payment Providers: To help process your order, please note we don’t have access to all of your card details. They are masked to only show last 4 digits and expiry date.
    • Delivery companies: To help let these companies communicate with you regards your delivery. 
    • If we have a duty to comply from a legal obligation.

    Your rights

    You have rights under the data privacy legislation. This includes:

    Request access to your personal data: You can request to obtain a copy of the personal data we hold about you and information how we process your data.

    Request correction and amend of your personal data: If you believe your personal data is incorrect, you can call us or email to amend any details.

    Request to be forgotten: This allows you to request that we delete your personal data. Please note this is a request and we may not be able to complete due to legal reasons. We will make you aware if the outcome of your request can not be completed.  

    Request the transfer of your personal data: You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. This only applies to automated data which you initially gave consent for us to use.

    Changes to this privacy notice

    We may change this privacy notice. If there are any significant changes we will post updates on our website, or let you know by email.

    How to contact us

    We welcome feedback and happy to answer any questions you have about your data. Please feel free to call us on 028 276 63513 or email us at