Delivery Information
Contents:
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Free Delivery
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UK & NI Delivery
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Republic of Ireland Delivery
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Click & Collect
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Shipping Dispatch Policy
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What Do I Do If I Haven't Received My Order?
1. Spend £75 in the UK or £100 in Rep of Ireland & Delivery is FREE!
We aim to dispatch all orders within 1 working day, or same day on orders placed before 12pm Monday to Friday.
We cannot be responsible for external circumstances that may cause delivery times to exceed our estimations.
2. United Kingdom & Northern Ireland Delivery
Orders Below 2KG
Standard Tracked Delivery (2-4 Days) - £4.95
Orders Weighing More Than 2KG
Standard Tracked Delivery (2-4 Days) £5.25
Orders Weighing More Than 30KG
Standard Tracked Delivery (2-4 Days) £9.95
Orders Weighing More Than 60KG
Standard Tracked Delivery (2-4 Days) £14.95
3. Republic of Ireland Delivery
Standard Tracked Delivery (2-4 Days)– £5.95
4. Click & Collect
FREE Choose ‘Store Collection’ as your delivery option when checking out online & collect your orders in store. We aim to fulfil Click & Collect orders within 2 hours, however if you haven't received your pickup notification and would like to come in before then please ring ahead and we can arrange this for you.
5. Shipping Dispatch Policy
We aim to dispatch all orders within 1 working day, or same day on orders placed before midday Monday to Friday. Please note no orders will be despatched over the weekend.
We cannot be responsible for external circumstances that may cause delivery times to exceed our estimations.
6.What Do I Do If I Haven't Received My Order?
If you have not received your order within 7 working days, please check your parcel tracking. This will have been sent with your dispatch confirmation email.
If you still cannot locate your package using this information, you can contact our customer service team.
Email: shop@petandcountrystore.com
Phone: +44 28 2766 3513
Live Web Chat 9am-5pm Monday - Saturday
Let customers speak for us
My tom kitten loves this, nice and moist with small bits of rice and chicken, soft like a mousse so easy for kitten to eat.
Received these Wellingtons. Great service from Pet and Country Store. Item was very well packed. The wellingtons are lovely, great fit, very good quality and very comfortable and look very nice. Can’t wait to get them on and go out in them on their first outing.
Great value for money, well packaged and prompt postage.
My dog loves these dog treats which come in a variety of flavours.
I bought this top for a friend and she was delighted with it, the colour and fit were great for her.
A very comfortable and soft collar which has safety and control at the centre of the design. Easy to fit and take off plus a beautiful colour for a precious member of the family
Love the t-shirt, its for my grandson. Think he'll love it.
Great food, lots of natural ingredients. Good level of protein.
We were able to purchase what was needed with the minimum of fuss and the maximum of help
Lovely treats for my dog, she loves them.
Staff could not be more helpful, lovely shop with some amazing products..
Easy to navigate and use website. Super fast delivery. Excellent value for money, and a great selection of flavours. Having only been able to access two of the flavours locally in the UK, it was great to see that there were more options to buy for our dog. What was also wonderful was that they came packaged so the biscuits remained whole and unbroken. Excellent service, and will be using again.
We were able to find what we needed easily and staff were very helpful
