We & Us refer to Pet & Country Ltd

Petandcountrystore.com is a trading name of Pet & Country Ltd Limited, a company registered in Northern Ireland under registration number NI666663. Our registered address is 38-44 Main Street, Ballymoney BT53 6AP. Our VAT number is 253378352. If you have any comments about Pet & Country Ltd, you can email us at shop@petandcountrystore.com


We reserve the right to change prices and specifications without prior notice. Every effort is made to ensure products are shown as true to life as possible, however, colours can only be as accurate as the website, user hardware, and user software allows.


All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

If there is a problem with the stock for your order you will be notified and entitled to a full refund. We will make every effort to find you a suitable alternative, should you wish. Occasionally however, we may be waiting for shipments from our suppliers. Consequently, you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once stock has been delivered to Pet & Country Ltd. Pet & Country will only take Advance Purchase orders for stock that has been scheduled for delivery by a supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at Pet & Country. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.


Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and Pet & Country will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in BALLYMONEY, NORTHERN IRELAND and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


All our products are priced in pounds sterling and include UK VAT at the current rate. VAT exclusions may apply to some products, for example children’s clothing.


To purchase goods from our site you must register all details shown on the relevant form. These details must be real and correct and any changes to details must be notified. These details may be checked before any orders are dispatched.


You can make your payment by most major Credit or Debit cards. International transactions will need to complete 3D secure or by using a verified PayPal account.


Your card will be debited when you place the order, as is the case with most online stores and, of course, high street stores. In the unlikely event that we are unable to supply any item, you will be entitled to a refund to your card to the value of that item.


Please do not e-mail your card details to us. No responsibility can be taken for the security of your details if given this way. The utmost care and consideration is taken to ensure that your card details are secure. This is achieved by encrypting your card number at the time when you place your order. It is imperative that you type in the card holders name as it is shown on the card, and address exactly as it appears on the statement.

If we suspect an order is fraudulent in any way we reserve the right not to process the order and we will give the relevant details to the authorities.

Card fraud is illegal and will lead to prosecution in all cases.


Pet & Country ensures each purchase during the time it is in transit until it is delivered to your specified delivery address. We may require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Pet & Country, and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders received before 12 midday on the day they are received from Monday to Friday. Orders placed at weekend will be despatched on the next working day (excludes some public holidays). Please note that during sale periods despatch times may be delayed. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Pet & Country is not responsible for any delays caused by factors affecting delivery, which are beyond our control or as a result of destination customs clearance processes.


If goods are returned due to being faulty, a full refund, replacement or exchange will be available upon confirmation of the fault, plus the cost of postage and packing (equal to the original postage and packing cost incurred by us, unless proof of postage cost is supplied) and any other costs that have incurred as a direct result of faulty goods being supplied (providing proof is supplied).


For full information on our returns process, please click here


All refunds will be placed on the original card used for the purchase. Please allow up to 21 days for the refund to credit your account.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please click here.


You have the right to cancel your order within 7 working days without giving a reason. The 7 days start from when you receive the goods.


Pet & Country Ltd may run promotional activities and offer customer reward schemes. These can be withdrawn at any time.

We may, without prior notice, at any time change our Terms and Conditions and by using our site after such change you agree to comply and will be bound by these. Brand exclusions may apply and promotional discounts may not be able to be used in conjunction with sale items.


All images and text appearing on this website are the exclusive property of Pet & Country Ltd and should not be reproduced in any format.