Click & Collect

I am a local customer, can I purchase online and then collect my order in store?

Certainly. When you place your order, select the pickup order option. Then, once you receive an email confirming your order is ready for pickup, come down to the store with your confirmation email.  We are on Ballymoney Main Street - with free private car parking at the back entrance via the Lidl car park. Please ask a member of staff and they will assist you.

I can't make it down today! Will you hold my order?

We are happy to hold the order until you can make it to the store.

If you have not collected your item in a few days we will contact via email or phone just to make sure you still would like the item.

If you would like to cancel your order please contact us as soon as possible.

I want to return an item I ordered online and picked up in person, what's my best option?

You are welcome to either bring it back in person or post the item(s) to us.

Postage returns are at the customers expense, if the item is faulty or damaged you will be refunded, if the item has no faults/ is not returned in resalable condition you will not be refunded the postage expense.

Please note that refunds cannot be done in store they will be refunded to your original payment method within 3-5 working days. If you have not received your refund within 2 weeks please contact us.

We can exchange your item in store if this would be preferred.

 

I want to collect an item but it is heavy and I'm not sure I can manage it.

Our team will be more than happy to help with any heavier items like dog food into your car. We have our own parking in Taggart's Yard via the Lidl car park, which is the best place to park to collect heavier items.