Shipping Dispatch Policy
We aim to dispatch all orders within 1 working day Monday to Friday. Please note no orders will be despatched over the weekend.
We cannot be responsible for external circumstances that may cause delivery times to exceed our estimations.
Spend £75 in the UK or £100 in Rep of Ireland & Delivery is free
United Kingdom Delivery
Orders Below 2KG
Standard Tracked Delivery (2-4 Days) - £4.95
Orders Weighing More Than 2KG
Standard Tracked Delivery (2-4 Days) £5.25
Orders Weighing More Than 30KG
Standard Tracked Delivery (2-4 Days) £9.95
Orders Weighing More Than 60KG
Standard Tracked Delivery (2-4 Days) £14.95
Republic of Ireland Delivery
Standard Tracked Delivery (2-4 Days)– £5.95
Click & Collect
Choose ‘Store Collection’ as your delivery option when checking out online & collect your orders in store. We aim to fulfil Click & Collect orders within 2 hours, however if you haven't received your pickup notification and would like to come in before then please ring ahead and we can arrange this for you.
What Do I Do If I Haven't Received My Order?
If you have not received your order within 7 working days, please check your parcel tracking. This will have been sent to the email you have provided us with.
If you still cannot locate your package using this information, you can contact our customer service team.
Email: shop@petandcountrystore.com
Phone: 028 2766 3513
Live Web Chat 9am-5pm Monday - Saturday
Our returns policy is in line with consumer rights under law - as long as the item is still in tact, in perfect condition with all its tags still on, you can post it back no qualms and we will refund or exchange the item.
All returns must include a returns form in the parcel. This will have been sent with the item along with your invoice.
Returns Policy
At Pet & Country we believe you derive the very best customer service. We work hard to achieve our high ratio of return sales. Therefore, we guarantee you satisfaction with your purchase or your money back.
In the unlikely event that you are dissatisfied with your purchase, please follow our simple returns procedure.
Contact us within 30 days, giving details of the product and the date of purchase. All items must be unused, with all labels and packaging included and in a resalable condition.
Return of goods is the buyer's responsibility and at the buyer's own cost. Please ensure that the item is sufficiently packaged as we are not responsible for any damage which could occur in transit.
Our returns period is 30 days. When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage of the return parcel. We strongly recommend you send it recorded post. If you are returning an item because of a mistake by Pet & Country, or for a faulty item, we will refund the cost of postage for the returned item(s).
Faulty or damaged items
If you return an item you are not happy with which is faulty, or which has been damaged in transit, the item must be returned to us in its original packaging and original condition.
Genuinely faulty goods will be credited in full for the item. Returns cannot be considered after 30 days from date of purchase.
When to expect a refund
Provided the goods are in their original condition and packaging and unused, we will issue a refund within 7 days of the item being received by us. This refund will be issued to the original method of payment.
Please note that should an item have to be repackaged or there are signs of use or damage, we reserve the right to deduct a restocking/damage percentage from the refund amount.
Returning items in store
Take your package to our store, including the packing slip that was inside your parcel, as this will provide proof of purchase.For security reasons, you will not be refunded at the till, but via the original method of payment via our online system.
Exchanges
Unfortunately we are unable to offer exchanges by post. Please place a new order for the desired item and return the unwanted item to us to be refunded.
✔ Trusted UK Business Since 2015
✔ Speedy & Trusted Delivery Partners In Royal Mail, DHL & Fastway Couriers
✔ Telephone & Email support available during opening hours
✔ Quality brands only - we are proud to stock the likes of Joules, Kong and many more!
✔ Secure Payment Methods Including Mastercard, Visa & Paypal
✔ You can visit us! We are located in Ballymoney, Northern Ireland.
Refer here for your sizing options - each range, for example 20-30cm, shows the length each size can be adjusted up to and down to, where applicable. Some harnesses are adjustable at the waist only.
Any Questions? 📞 028 2766 3513 Mon-Sat 9am - 5pm
