Shipping Dispatch Policy

We aim to dispatch all orders within 1 working day Monday to Friday.  Please note no orders will be despatched over the weekend. 

We cannot be responsible for external circumstances that may cause delivery times to exceed our estimations.

Spend £75 in the UK or £100 in Rep of Ireland & Delivery is free

 

 United Kingdom Delivery

Orders Below 2KG

Standard Tracked Delivery (2-4 Days) - £4.95

Orders Weighing More Than 2KG

Standard Tracked Delivery (2-4 Days)  £5.25

Orders Weighing More Than 30KG

Standard Tracked Delivery (2-4 Days) £9.95

Orders Weighing More Than 60KG

Standard Tracked Delivery (2-4 Days) £14.95

Republic of Ireland Delivery

Standard Tracked Delivery (2-4 Days)– £5.95

 Click & Collect

Choose ‘Store Collection’ as your delivery option when checking out online & collect your orders in store. We aim to fulfil Click & Collect orders within 2 hours, however if you haven't received your pickup notification and would like to come in before then please ring ahead and we can arrange this for you.

 

 What Do I Do If I Haven't Received My Order?

If you have not received your order within 7 working days, please check your parcel tracking. This will have been sent to the email you have provided us with.

If you still cannot locate your package using this information, you can contact our customer service team.

Email: shop@petandcountrystore.com 

Phone: 028 2766 3513

Live Web Chat 9am-5pm Monday - Saturday